❌ Cancellation & Refund Policy

Last updated: July 29, 2025

At Customlyoutfit, we want to ensure a smooth and transparent shopping experience. Please review our cancellation and refund guidelines below.

🕒 Order Cancellation

Orders may be canceled within 12 hours of purchase.
To cancel, please email us at [email protected] with your order number.

✅ If the order has not been processed or shipped, we will cancel it and issue a full refund.
🚚 If the order has already been processed or shipped, it cannot be canceled. However, you may still be eligible to request a return (see our Returns & Exchanges Policy).

💰 Refunds

Refunds are available in the following cases:

Orders canceled within the allowed 12-hour window.
Returned items that meet our Return Eligibility.
Items that arrive damaged, defective, or incorrect (photo evidence required).

📝 Once we receive and inspect your return:

You will receive an email notification of approval or denial.
If approved, your refund will be processed to your original payment method within 5–10 business days.
The exact time for funds to appear may vary depending on your payment provider.

⚠️ Note: Original shipping charges (if any) are non-refundable.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

Re-check your bank or card account.
Contact your bank or card issuer — some institutions take additional time to post refunds.
If you still haven’t received it, email us at [email protected] for assistance.

🔁 Exchanges or Replacements

If your order arrives defective, damaged, or incorrect, we will send a replacement at no additional cost.

🛠️ To request a replacement:

Contact us within 7 days of delivery.
Provide your order number and a clear photo of the issue.

📞 Contact Us

For cancellations, refunds, or replacement requests, please reach out: