❓ Frequently Asked Questions (FAQs)
🛍️ 1. What products do you sell?
We offer a wide variety of embroidered apparel and custom-designed fashion items, crafted with care and high-quality materials.
✨ 2. Do you release new styles regularly?
Yes! We release new styles every week.
👉 Follow us on Facebook or Instagram and turn on notifications so you don’t miss out on promotions or new arrivals!
⏱️ 3. How long will it take to receive my order?
-
Processing time: 1–3 business days
-
U.S. shipping: Orders are typically shipped within 2–5 business days and delivered in approximately 3–7 business days
📦 See more in our Shipping Policy
🔍 4. Will I receive a tracking number?
Absolutely! Every order includes a tracking number once it has been shipped (usually within 5–7 days).
If you haven’t received it, please email us at [email protected] with your order number.
💳 5. What payment methods do you accept?
We currently accept:
✔️ Stripe, PayPal
✔️ Major credit cards (Visa, Mastercard, AmEx, Discover)
✔️ Apple Pay, Google Pay, Shop Pay
🔐 All transactions are SSL encrypted for your security.
🔄 6. What is your return policy?
We accept returns on eligible items within 14 days of delivery:
✅ Items must be unused and in original packaging
❌ Custom or personalized items are non-refundable, unless defective
🔗 View our Returns & Exchanges Policy
💔 7. What if my item is damaged or incorrect?
If your item is defective, damaged, or incorrect, please contact us within 7 days of delivery.
We’ll offer a replacement or full refund at no extra cost.
❌ 8. Can I cancel or change my order?
You can cancel your order within 12 hours by emailing us at:
[email protected]
After 12 hours, your order enters production and changes may no longer be possible.
🔗 See our Cancellation & Refund Policy
🏠 9. What if I entered the wrong shipping address?
If your order has not shipped, email us immediately at [email protected] and we’ll do our best to update the address.
If your order has shipped, we are not responsible for resending it to a new address.
Please double-check your shipping info before submitting your order.
👤 10. Do I need an account to place an order?
No. You can check out as a guest.
However, creating an account allows you to:
-
Track your orders
-
Save favorite products
-
Enjoy faster checkout
🔐 11. Is my personal information secure?
Absolutely. We use SSL encryption to protect your data.
We never sell or share your personal information.
🔗 See our Privacy Policy
📞 12. How can I contact you?
📧 Email: [email protected]
🏠 Address: 1075 Featherstone St, Apt 2, Pontiac, MI 48342, US
📞 Phone: 1-803-943-4163
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM