📦 Returns & Exchanges Policy
Last updated: July 29, 2025
At Customlyoutfit, we want you to love your purchase. If something isn’t right, we’re here to make it simple and fair.
✅ Return Eligibility
You may request a return or exchange within 14 days of delivery if:
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The item is unused, unwashed, and in its original condition and packaging.
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You can provide a receipt or proof of purchase.
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The item is not personalized or custom-made.
⚠️ Note: Personalized or custom-made products (such as embroidered items with names or initials) cannot be returned unless they arrive defective or damaged.
🔁 Exchanges
We gladly offer exchanges if:
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The item is defective
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The item is damaged
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The wrong item was received
To request an exchange, email [email protected] with your order number and clear photos of the issue.
📤 How to Return an Item
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Contact us at [email protected] within 14 days of delivery.
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Once approved, ship the item within 7 days to:
Customlyoutfit – Returns Department
1075 Featherstone St, Apt 2
Pontiac, MI 48342, US
📌 Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
💵 Refunds
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Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item.
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Processing times may vary depending on your payment provider.
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Shipping fees are non-refundable.
🚫 Non-Returnable Items
We cannot accept returns or exchanges for:
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Personalized or custom-made items (unless defective or damaged)
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Final Sale items (clearly marked at checkout)
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Gift cards
⚖️ Fair Return Practices
This Returns & Exchanges Policy applies to all purchases made on Customlyoutfit.com.
We follow Google Merchant Center requirements and comply with applicable U.S. consumer protection laws.
📞 Contact Us
For any return or exchange inquiries, please contact:
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Email: [email protected]
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Phone: +1-803-943-4163
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Address: 1075 Featherstone St, Apt 2, Pontiac, MI 48342, US
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Business Hours: Monday – Friday, 9AM – 5PM